By booking or participating in any tour service provided by Trek Java, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.
You must be 18 years old or above to make a booking.
If you book on behalf of others, you guarantee that you are authorized to accept these terms on their behalf.
All information provided during booking must be accurate and complete.
Trek Java tours involve physical activities such as trekking and hiking. It is your responsibility to ensure you are medically and physically fit to participate. We recommend consulting a physician prior to booking.
Travel insurance is mandatory. Your policy must include medical expenses, emergency evacuation, and personal liability with a minimum coverage of USD 200,000. Trek Java does not provide insurance coverage.
Trek Java provides basic safety gear (e.g., headlamps, helmets, raincoats when necessary). Participants must bring their own trekking shoes, warm clothing, and personal items.
Bookings should be made at least 30 days before your tour date.
A 50% deposit is required to confirm the booking.
Full payment must be made at least 7 days before the tour starts.
Payment confirmation must be sent via email.
More than 30 days before the tour: full refund minus €10 admin fee.
15–30 days before the tour: 50% refund of total payment.
7–14 days before the tour: 25% refund.
Less than 7 days: no refund due to advance commitments.
Due to the nature of adventure travel, routes and schedules may change without notice due to weather, volcanic activity, or safety issues. Trek Java reserves the right to adjust itineraries for the safety of participants. No refunds will be given for changes caused by factors beyond our control, such as natural disasters, strikes, or road closures.
Trek Java acts as an agent for transportation, accommodation, and other services. We are not liable for injury, loss, or delays caused by third parties or events beyond our control. Participants are responsible for their own safety during physical activities such as trekking or waterfall visits, and agree to follow all safety instructions provided by Trek Java guides.